In a day and age of fiscal belt-tightening, it goes without saying that it's in your best interest to spend your business dollars wisely.
But while it goes without saying, it also bears repeating.
Redwood Digital Research provides a full range of services, but we go the extra mile for our clients: We also provide you with some instruction and background about your computer system so you don't have to keep calling for tech support -- and shelling out -- for every minor detail, whether it's to us, to your current tech provider, or to some high school kid working for minimum wage at a national computer retail store.
You might ask, "Well, doesn't this cut into your bottom line," and truthfully, the answer would be "Yes, it does." But in the long run, however, as your digital service provider it's in our best interest to keep your business healthy. That includes helping clients perform their own basic maintenance and simple tasks, rather than spending $120 an hour to us (or someone else) to perform.
Of course, we'd be glad to -- and are available to -- be there for each and every problem that arises. And we will be, at your request. But in many cases, something as simple as a little instruction and research -- and a little remote hand-holding -- goes a long way in saving small businesses money.
And when big problems arise, we'll be there.
The bottom line is, of course, all this streamlines the business process for the client and, again, saves clients time and money on digital costs.